Sipping FAQ

What are your shipping providers ?

DHL Express and Poste maroc.

DHL Express is used for products belonging to the PLUS plan.

Poste Maroc for GOLD one.

What's the handling time ?
You should allow 01 business day for processing.
How long does MoroccoCraft2B need to prepare and ship my order?

You can see the preparation time for each product next to its availability. The preparation time for most of the products is 24h.
The delivery time will depend on the selected shipping company (DHL Express / Poste Maroc (PostColis Prio) and the country of destination. Bear in mind that the indicated delivery time is approximate and refers to business days, excluding weekends and official holidays.

To which countries can I send my orders?

MoroccoCraft is ships to 62 countries with express courrier DHL Express and Poste Maroc (PostColis Prio. However, shipments to some destinations may have certain restrictions or special procedures for the management of customs formalities.

What are the shipping costs and the delivery time?

The shipping costs and delivery time  are available on MoroccoCraft2B website .

We work closely with our carriers to offer you the best shipping rates possible.

Does MoroccoCraft2B offer package tracking?

We provide you with a tracking number for more detailed tracking information.You can track any package and check the tracking number depending on the chosen carrier .

What is included in the shipping charges?

The shipping charges include:

  • Suitable packaging (cardboard boxes, bubble wrap, inner protection, etc.)
  • Transportation from MoroccoCraft2B to the Carrier.
  • Insurance
  • Customs clearance at origin

 

What happens if you notice that you need to make a change after placing an order?

In the event that there is a need to change some specific data of the shipping addresses, it can be modified if the order has not yet been issued. For this, send  an email with "order not received" subject to support@moroccoCraft2B.com . Our staff will get back to you as soon as possible. In all other cases, the solution will be to cancel the order and create a new one. After a few days, MoroccoCraft2B will refund you for the cancelled order.

How to cancel an order?

If you wish to cancel an order and stop your shipment, send  an email with "Order Cancellation Request" subject to support@moroccoCraft2B.com . Our staff will get back to you soonest.

Please review your orders, delivery addresses, amounts, products, quantities and attributes thoroughly before finalising them.

How should you proceed when receiving a shipment?

All our items leave the warehouse with the packaging in perfect condition.

Take advantage of the order confirmations sent to your customers to educate them in this below  practice :

The first thing your customer should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.

How do I know if the item is in stock?

MoroccoCraft2b specialize in providing up to date and accurate product information to all its members. We update our database of products each morning so you are sure to get the most accurate inventory information every day.